I'm on hold to them on both my landline and cellphone - both over 55 minutes on hold.....peridically with the message "a VF ninja staff member will be with you shortly...."
All this to ask AGAIN why I get a frozen new VFbox on a regular basis in the evenings....tonight, sat down to watch a movie and what do you know, 20 minutes in and boomf......SA0005 error, black screen, cannot connect to internet, please contact VF.
They really are a truly disgusting company who have ZERO thought towards what customer service may mean. Sending us all a brochure promising two minutes or less to answer calls and you are an hour on hold for the umpteenth time.....seriously if it was the US I would sue them.
You cannot get time back, it is the most valuable thing to all of us. It is irreplacable.
Over the last year or two alone I have spent over 24 hours on hold to VF, not talking to anyone - just on hold.