Reply

Unable to contact Vodafone help line

Highlighted
neg
Starter Poster
Posts: 2
Registered: ‎18-06-2019

Unable to contact Vodafone help line

by neg Starter Poster
Message 1 of 3 (148 Views)

50 mins on hold 64368782_880033465684753_881168147715981312_n.jpg

Regular Poster
Posts: 23
Registered: ‎05-04-2019

Re: Unable to contact Vodafone help line

by Regular Poster GarethCollins Regular Poster
Message 2 of 3 (141 Views)

I'm on hold to them on both my landline and cellphone - both over 55 minutes on hold.....peridically with the message "a VF ninja staff member will be with you shortly...."

 

All this to ask AGAIN why I get a frozen new VFbox on a regular basis in the evenings....tonight, sat down to watch a movie and what do you know, 20 minutes in and boomf......SA0005 error, black screen, cannot connect to internet, please contact VF.

 

They really are a truly disgusting company who have ZERO thought towards what customer service may mean.  Sending us all a brochure promising two minutes or less to answer calls and you are an hour on hold for the umpteenth time.....seriously if it was the US I would sue them.

 

You cannot get time back, it is the most valuable thing to all of us.  It is irreplacable.

 

Over the last year or two alone I have spent over 24 hours on hold to VF, not talking to anyone - just on hold.

 

 

Regular Poster
Posts: 23
Registered: ‎15-10-2014

Re: Unable to contact Vodafone help line

by Regular Poster JoBowers Regular Poster
Message 3 of 3 (100 Views)

Pretty sad isn't it.

 

Unfortunately I can't help - but I sure can commisurate.  And they don't give a **bleep**.

Stats
  • 2 Replies
  • 9w ago
  • 149 Views
  • 0 Kudos
  • 3 Contributors