Reply

Succession season 1 missing

Highlighted
Regular Poster
Posts: 19
Registered: ‎10-02-2019

Succession season 1 missing

by Regular Poster 12Guage Regular Poster
Message 1 of 6 (221 Views)
Succession season 1 is missing from VTV On Demand, can anyone from Vodafone please look into this.
Posted from Apple iPhone
Highlighted
Staff
Posts: 84
Registered: ‎08-02-2019

Re: Succession season 1 missing

by Staff HamishSansom Staff
Message 2 of 6 (210 Views)

Thanks @12Guage .  There was a glitch in the data from our supplier which we've raised with them. 

 

You should find Season 1 is now visible.

 

Hamish

Highlighted
Expert Contributor
Posts: 859
Registered: ‎21-05-2015

Re: Succession season 1 missing

by Expert Contributor Expert Contributor
Message 3 of 6 (208 Views)

Last week coro was on tuesday instead of wednesday so it didn't record... guess it doesn't pick up on time changes by the broadcaster.

Highlighted
Staff
Posts: 84
Registered: ‎08-02-2019

Re: Succession season 1 missing

[ Edited ]
by Staff HamishSansom Staff
Message 4 of 6 (203 Views)

Thanks for the informaiton. 

 

We rely on the Programming guide information delivered by the channels to us (in this case, from TVNZ) to link together series, determine start / stop times etc. The guide data comes to us directly as a separate feed.  We do get regular (at least daily) updates to the guide and so it should compensate for this type of programme change, however in this case the guide data must not have been updated correctly. 

 

We will investigate why it didn't flow through correctly in this case. 

Highlighted
Regular Poster
Posts: 19
Registered: ‎10-02-2019

Re: Succession season 1 missing

by Regular Poster 12Guage Regular Poster
Message 5 of 6 (165 Views)
Season 1 is showing up but does not play, come with “cannot connect to server”
Posted from Apple iPhone
Highlighted
Staff
Posts: 84
Registered: ‎08-02-2019

Re: Succession season 1 missing

by Staff HamishSansom Staff
Message 6 of 6 (149 Views)

Job only half done sorry about that.  We're getting it resolved now asap.

Hamish

Stats
  • 5 Replies
  • 26w ago
  • 222 Views
  • 1 Kudo
  • 3 Contributors