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Succession season 1 missing

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Starter Poster
Posts: 10
Registered: ‎10-02-2019

Succession season 1 missing

by 12Guage Starter Poster
Message 1 of 6 (105 Views)
Succession season 1 is missing from VTV On Demand, can anyone from Vodafone please look into this.
Posted from Apple iPhone
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Staff
Posts: 79
Registered: ‎08-02-2019

Re: Succession season 1 missing

by Staff HamishSansom Staff
Message 2 of 6 (94 Views)

Thanks @12Guage .  There was a glitch in the data from our supplier which we've raised with them. 

 

You should find Season 1 is now visible.

 

Hamish

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Expert Contributor
Posts: 823
Registered: ‎21-05-2015

Re: Succession season 1 missing

by Expert Contributor Expert Contributor
Message 3 of 6 (92 Views)

Last week coro was on tuesday instead of wednesday so it didn't record... guess it doesn't pick up on time changes by the broadcaster.

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Staff
Posts: 79
Registered: ‎08-02-2019

Re: Succession season 1 missing

[ Edited ]
by Staff HamishSansom Staff
Message 4 of 6 (87 Views)

Thanks for the informaiton. 

 

We rely on the Programming guide information delivered by the channels to us (in this case, from TVNZ) to link together series, determine start / stop times etc. The guide data comes to us directly as a separate feed.  We do get regular (at least daily) updates to the guide and so it should compensate for this type of programme change, however in this case the guide data must not have been updated correctly. 

 

We will investigate why it didn't flow through correctly in this case. 

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Starter Poster
Posts: 10
Registered: ‎10-02-2019

Re: Succession season 1 missing

by 12Guage Starter Poster
Message 5 of 6 (49 Views)
Season 1 is showing up but does not play, come with “cannot connect to server”
Posted from Apple iPhone
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Staff
Posts: 79
Registered: ‎08-02-2019

Re: Succession season 1 missing

by Staff HamishSansom Staff
Message 6 of 6 (33 Views)

Job only half done sorry about that.  We're getting it resolved now asap.

Hamish

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