Vodafone TV & SKY

[RobWylie]

For the past month or so all recorded shows go missing and all booked to record go missing when the Vodafone TV box is turned on.

If I turn off & reboot sometimes they come back - sometimes they don't..

THIS IS FRIGGIN ANNOYING! LOOK INTO THIS & FIND A SOLUTION.

From reading the forum this is a common problem with many many people.

It started happening about a month ago - a dozen or so people have complained - and nothing has been done & no one from Vodafone has even replied that they are looking into it...

Someone from Vodafone Tech please reply & ackowledge this problem & that you are looking for a solution

[johnr]

@grantt  I am sure you could add some value here

[grantt]

Hi @RobWylie 

This issue has taken some time to triage, but the cause has been found and traced back to an external partner.  A fix is already prepared and plans are in place to implement this early next week.  I will post here once that has been implemented.

Cheers

Grant

[grantt]

This fix was implemented last night, with the issue not seen.  We are monitoring it over the coming nights to ensure this issue does not re-appear.

Cheers,
Grant