Reply

Series Link not working

Highlighted
Starter Poster
Posts: 4
Registered: ‎22-07-2018

Series Link not working

by TuiRutherford Starter Poster
Message 1 of 5 (1,310 Views)

Hi, my series link on my Vodafone TV is not working. It records the first episode, then doesn't record any more. Why is this happening?

Highlighted
Staff
Posts: 42
Registered: ‎23-07-2018

Re: Series Link not working

[ Edited ]
by Staff olof Staff
Message 2 of 5 (1,271 Views)

Certainly should not be happening. Could you please confirm:

 

  • Are you using the new Vodafone TV service (small set-top box) or the older legacy Vodafone TV service (big set-top box)?
  • Which programme did you attempt to series link and when (day and time)?

 

Once we know the above, we can look into the problem!

 

 

Highlighted
Starter Poster
Posts: 4
Registered: ‎22-07-2018

Re: Series Link not working

by TuiRutherford Starter Poster
Message 3 of 5 (1,235 Views)

I have one a bit bigger than my apple tv gen 4.

 

So far, the problem programs have been MotoGP, formula 1, Tour de france full race coverage several times, and westside.

Highlighted
Staff
Posts: 42
Registered: ‎23-07-2018

Re: Series Link not working

by Staff olof Staff
Message 4 of 5 (1,190 Views)

Thanks. I have raised with our content operations team for investigation. 

Highlighted
Starter Poster
Posts: 4
Registered: ‎22-07-2018

Re: Series Link not working

by TuiRutherford Starter Poster
Message 5 of 5 (357 Views)

Wow, over a year and no response.  Vodafone used to be the benchmark for service. Pretty rubbish now. 

Posted from Apple iPad
Stats
  • 4 Replies
  • 2y ago
  • 1,311 Views
  • 2 Kudos
  • 2 Contributors