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Series Link not working

Starter Poster
Posts: 4
Registered: ‎22-07-2018

Series Link not working

by TuiRutherford Starter Poster
Message 1 of 5 (1,017 Views)

Hi, my series link on my Vodafone TV is not working. It records the first episode, then doesn't record any more. Why is this happening?

Staff
Posts: 40
Registered: ‎23-07-2018

Re: Series Link not working

[ Edited ]
by Staff olof Staff
Message 2 of 5 (978 Views)

Certainly should not be happening. Could you please confirm:

 

  • Are you using the new Vodafone TV service (small set-top box) or the older legacy Vodafone TV service (big set-top box)?
  • Which programme did you attempt to series link and when (day and time)?

 

Once we know the above, we can look into the problem!

 

 

Starter Poster
Posts: 4
Registered: ‎22-07-2018

Re: Series Link not working

by TuiRutherford Starter Poster
Message 3 of 5 (942 Views)

I have one a bit bigger than my apple tv gen 4.

 

So far, the problem programs have been MotoGP, formula 1, Tour de france full race coverage several times, and westside.

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Staff
Posts: 40
Registered: ‎23-07-2018

Re: Series Link not working

by Staff olof Staff
Message 4 of 5 (897 Views)

Thanks. I have raised with our content operations team for investigation. 

Starter Poster
Posts: 4
Registered: ‎22-07-2018

Re: Series Link not working

by TuiRutherford Starter Poster
Message 5 of 5 (64 Views)

Wow, over a year and no response.  Vodafone used to be the benchmark for service. Pretty rubbish now. 

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