20-03-2019 07:26 PM
20-03-2019 11:28 PM
I think it means your STB is not provisioned - ie they have not turned it on at their end.
It will be the start of massive problems for you - the new VF box is horrendous. We've just spent another evening with it playing up - apparently internet connection errors (at least 20 so far in last two hours), it's locked up twice, done other random things.
But that is just the start - check out the board for how many other issues it actually has - it is so inferior to the T-Boxes it isn't funny. Basically we''ve all been conned into a lemon.
21-03-2019 08:34 AM
You messaged me over at GZ. Thanks for the Serial number of the STB. Can you please PM me here with your account number so I can check on the provisioning system itself?
27-07-2019 11:43 PM - edited 27-07-2019 11:48 PM
I have the exact same problem. I’ve called Vodafone many times since April... no luck getting the second tv box going, it still comes up with SA005... the technical team have had me reset, in plug , race around in 10 seconds pressing the wps buttons between the main Tv box (which is fine) and the second non functioning one ! I’ve decided if it can’t be fixed next week I’m ringing up to see if I can get a refund and cancel it !.. before I go crazy ! Love to know if your problem was sorted out ?
17-08-2019 02:14 PM
17-08-2019 04:04 PM
@grantt Has advised a fix is coming very soon check out the last post in this thread
17-08-2019 05:36 PM
The upcoming fix is nothing to do with SA005 errors. For this error, you need to contact the Vodafone 0800 number.
17-08-2019 07:52 PM
We had this similar issue, we had our prompted ‘escalating ‘ to the second tier !.l. And we were sent a complete new box and this now works fine,.. I suggest you ask for this too .? Good luck to you.
19-08-2019 06:25 PM
19-08-2019 07:10 PM
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