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Not connecting to wifi

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Starter Poster
Posts: 2
Registered: ‎04-10-2019

Not connecting to wifi

by Larrz Starter Poster
Message 1 of 6 (1,944 Views)

Recently purchased Vodafone tv and have no end of frustration trying to use it. It regularly cant connect to the internet or the apps don’t work. Have tried all the suggestions and yes it may work but an hour mucking around each night seems a bit counterproductive. Have hi speed broadband, won’t even register WiFi extender exists as have tried that, can’t use Ethernet cable as not practical router and fiber setup is in hall tv in next room. Suggestions welcome 

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Staff
Posts: 649
Registered: ‎21-04-2014

Re: Not connecting to wifi

by Staff grantt Staff
Message 2 of 6 (1,941 Views)

Hi @Larrz 

 

Does the extender you are using support 5G? I assume so.  What channel on 5G are you using? Can try try a different frequency?

 

Another suggestion, are you able to bypass the extender and connect straight to your routers 5G wifi?

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Starter Poster
Posts: 2
Registered: ‎04-10-2019

Re: Not connecting to wifi

by Larrz Starter Poster
Message 3 of 6 (1,939 Views)

The internet proper set up two frequencies one 5ghtz the other not. It does sometime connect to the 5ghtz without the extender (I have had no luck at all with the extender) it is just a bit hit and miss and on average I can get it going but it may take an hour to get sorted so not the best when you are wanting to watch something

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Staff
Posts: 649
Registered: ‎21-04-2014

Re: Not connecting to wifi

by Staff grantt Staff
Message 4 of 6 (1,936 Views)

Can you try a different frequency on the 5G wifi?  On your router, it is likely currently set to AUTO.

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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New Poster
Posts: 1
Registered: ‎12-12-2019

Re: Not connecting to wifi

by StefRailey New Poster
Message 5 of 6 (1,691 Views)

Our connection to wifi is erratic and has been for some time.We believe the problem is the old concklin line is over subscribed. Vodafone need to upgrade this antiquated service method asap please. We are paying for a service we are not getting. Our next option is to go to Fair Go or the Ombudsman.

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Posts: 26
Registered: ‎20-11-2011

Re: Not connecting to wifi

[ Edited ]
by Frequent Poster BlakeNZ Frequent Poster
Message 6 of 6 (1,679 Views)

Not much can be done by Vodafone about this as they are just the retailer, this is Chorus infrastructure.

 

Are there any alternate services available to you? EG 4G wireless/RBI from Vodafone or Spark?

 

Otherwise there are sometimes other local wireless ISP's

 

Vodafone Rural Broadband 

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