04-10-2019 10:08 PM
Recently purchased Vodafone tv and have no end of frustration trying to use it. It regularly cant connect to the internet or the apps don’t work. Have tried all the suggestions and yes it may work but an hour mucking around each night seems a bit counterproductive. Have hi speed broadband, won’t even register WiFi extender exists as have tried that, can’t use Ethernet cable as not practical router and fiber setup is in hall tv in next room. Suggestions welcome
04-10-2019 10:28 PM
Does the extender you are using support 5G? I assume so. What channel on 5G are you using? Can try try a different frequency?
Another suggestion, are you able to bypass the extender and connect straight to your routers 5G wifi?
04-10-2019 10:36 PM
The internet proper set up two frequencies one 5ghtz the other not. It does sometime connect to the 5ghtz without the extender (I have had no luck at all with the extender) it is just a bit hit and miss and on average I can get it going but it may take an hour to get sorted so not the best when you are wanting to watch something
04-10-2019 10:52 PM
Can you try a different frequency on the 5G wifi? On your router, it is likely currently set to AUTO.
12-12-2019 08:10 AM
Our connection to wifi is erratic and has been for some time.We believe the problem is the old concklin line is over subscribed. Vodafone need to upgrade this antiquated service method asap please. We are paying for a service we are not getting. Our next option is to go to Fair Go or the Ombudsman.
12-12-2019 02:32 PM - edited 12-12-2019 02:34 PM
Not much can be done by Vodafone about this as they are just the retailer, this is Chorus infrastructure.
Are there any alternate services available to you? EG 4G wireless/RBI from Vodafone or Spark?
Otherwise there are sometimes other local wireless ISP's
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