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No Discovery, CI, NatGeo, and History channels?

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Posts: 9
Registered: ‎21-05-2019
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No Discovery, CI, NatGeo, and History channels?

by ChrisSkilton Starter Poster
Message 1 of 6 (570 Views)
Channels 70-74 have disappeared (as at 2pm Thurs). Not listed in guide nor available directly via channel numbers. Is this a planned occurence or service problem VF?
Posted from Samsung SM-G965F
Starter Poster
Posts: 9
Registered: ‎21-05-2019

Re: No Discovery, CI, NatGeo, and History channels?

by ChrisSkilton Starter Poster
Message 2 of 6 (567 Views)
Also missing... BBC Earth. But Discovery Turbo and Animal Planet are still fine.
Posted from Samsung SM-G965F
Starter Poster
Posts: 9
Registered: ‎21-05-2019

Re: No Discovery, CI, NatGeo, and History channels?

by ChrisSkilton Starter Poster
Message 3 of 6 (564 Views)
The problem is only apparent with the set top box, as the channels are all listed and viewable in the mobile app. I have fully powered down and restarted to no avail.
Posted from Samsung SM-G965F
Starter Poster
Posts: 9
Registered: ‎21-05-2019

Re: No Discovery, CI, NatGeo, and History channels?

by ChrisSkilton Starter Poster
Message 4 of 6 (562 Views)
Solved by completing the device "reset" process under the more settings menu.
Posted from Samsung SM-G965F
Retired Staff
Posts: 21,174
Registered: ‎06-08-2008

Re: No Discovery, CI, NatGeo, and History channels?

by johnr Retired Staff
Message 5 of 6 (525 Views)

You don't need to do a device reset to get this working again

 

Just go into settings and changed the subscribed channel option off / on

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 9
Registered: ‎21-05-2019

Re: No Discovery, CI, NatGeo, and History channels?

by ChrisSkilton Starter Poster
Message 6 of 6 (513 Views)
Good to know. Thanks.
Posted from Samsung SM-G965F
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