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New tv setup

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Starter Poster
Helen3
Posts: 3
Registered: ‎20-09-2018
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New tv setup
by Helen3 Starter Poster

‎20-09-2018 11:11 AM

Message 1 of 4 (1,669 Views)
Just set up Vodafone tv at the weekend but already having issues. Last night channel 7 and 10 froze and couldn't watch while other channels were fine. Then had message about connection lost or something similar. How does this happen to some channels and not others? Going to be really annoying if this continues.
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MikeHales
Posts: 3,178
Registered: ‎02-02-2013

Re: New tv setup
by MikeHales Retired Staff

‎21-09-2018 10:25 AM

Message 2 of 4 (1,631 Views)

@Helen3

Welcome to the Community and thanks for your post. Apologies, we did have a network issue with TV services but this has now been resolved on our end, is everything back to normal for you?

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
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Helen3
Posts: 3
Registered: ‎20-09-2018

Re: New tv setup
by Helen3 Starter Poster

‎28-09-2018 06:17 AM

Message 3 of 4 (1,567 Views)
Hi Mike. Sorry yes it is sorted for now.
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Helen3
Posts: 3
Registered: ‎20-09-2018

Re: New tv setup
by Helen3 Starter Poster

‎02-10-2018 10:18 PM

Message 4 of 4 (1,509 Views)
Keeps coming up 'your set top box is connected ' umm yes it is. Why are we getting this message every 2 mins
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