Vodafone TV & SKY

[Vonny]

When will we get the new neon (joined with lightbox) app on vodafone tv?

[sebastianbd]

It's already there.

If you cannot see the new NEON app on your Vodafone TV Box, you may need to do a soft reset:

- Go to the Menu on your Vodafone TV Box

- Navigate to Settings

- Navigate to Reset

- Enter your PIN (If you have not set one enter 0000)

- If you see two options "Ethernet" or "Advanced" select "Ethernet"

[Vonny]

The old app is still showing saying we need to download the new app.
If i do a soft reset will i lose our recordings?

[sebastianbd]

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@Vonny wrote:
The old app is still showing saying we need to download the new app.
If i do a soft reset will i lose our recordings?

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Your recordings will not be deleted.

[Ahnz]

Hi,
I have tried this as well as unplugging the Vodafone tv box. I continue to get a “software update failed” response.
Am at a complete loss as to what to try next.
Any help would be much appreciated.
Cheers

[sebastianbd]

@granttcan you help with that?

[glo]

I struggled with this for a long time - but have just successfully updated to the new Neon app.

I kept getting "update failed", so I plugged the box into the ethernet cable and it updated successfully, but then I still had to do a reset, and voila!  The new Neon app FINALLY appeared.  Good luck!