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New firmware for Gen1 VTV

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Regular Poster
Posts: 15
Registered: ‎12-02-2020

Re: New firmware for Gen1 VTV

by Regular Poster mikedusty Regular Poster
Message 31 of 51 (1,265 Views)
Update, it’s still reverting to 1080 p daily
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Posts: 3
Registered: ‎20-02-2020

Re: New firmware for Gen1 VTV

by Martinh Starter Poster
Message 32 of 51 (1,321 Views)
ever since the upgrade I have had issues with the box connecting to the internet - I’ve rebooted my router and this evening it took me 5 reboots of the unit to get tv coverage. Internet is fine
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Staff
Posts: 649
Registered: ‎21-04-2014

Re: New firmware for Gen1 VTV

by Staff grantt Staff
Message 33 of 51 (1,150 Views)

Hi @Martinh Is this issue now resolved for you?

 

Cheers,

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Posts: 3
Registered: ‎20-02-2020

Re: New firmware for Gen1 VTV

by Martinh Starter Poster
Message 34 of 51 (1,148 Views)

Hi Grant

 

No luck i am afraid.  the other night i was trying to watch a recorded show and teh unit couldnt play it back due to no internet connection yet the following day it was fine. 

 

Today i tried to use my Vodafone TV and it said there was no internet connection when there ways.

 

it is very tempremental.  Not as reliable as what it was before the upgrade

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Staff
Posts: 649
Registered: ‎21-04-2014

Re: New firmware for Gen1 VTV

by Staff grantt Staff
Message 35 of 51 (1,139 Views)

Hi @Martinh 

 

There hasn't been any change regarding connectivity in this release.

Can you please send me a PM with your set top box serial number.

 

Cheers

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Posts: 15
Registered: ‎12-02-2020

Re: New firmware for Gen1 VTV

by Regular Poster mikedusty Regular Poster
Message 36 of 51 (1,309 Views)
Is there going to be a fix to stop the resolution from reverting to 1080p?
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Registered: ‎14-09-2017

Re: New firmware for Gen1 VTV

by kaybee Starter Poster
Message 37 of 51 (1,288 Views)

I would really like the Vodafone TV app to work.  It just won't let me login.  Yesterday however, a new thing popped up on my phone screen (after attempting yet another login) saying that if I head to APPS> Phones & Tablets on the TV then I could scan the QR code to enable logging on.  I thought great!  But noooo!
After a serious amount of searching on the TV under APPS, I could not find the Phones & Tablets app at all!  So, I still cannot use the 1 x extra screen which is supposed to be included in my Broadband/TV package.  I have a Gen 1 box with the latest update installed.  It is driving me nuts and not really knowing if I am even using the correct username & password anyway.. I'm using the same details that I log into My Vodafone with....it's so confusing!

Screenshot App Linking

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Staff
Posts: 649
Registered: ‎21-04-2014

Re: New firmware for Gen1 VTV

by Staff grantt Staff
Message 38 of 51 (1,151 Views)

@kaybeeThis shouldnt be the case.  Can you please PM me with your Household ID/STB Serial?

 

Thanks

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Posts: 15
Registered: ‎12-02-2020

Re: New firmware for Gen1 VTV

by Regular Poster mikedusty Regular Poster
Message 39 of 51 (1,273 Views)
This is still not fixed. How hard can it be?
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Posts: 2
Registered: ‎22-02-2020

Re: New firmware for Gen1 VTV

by Toa001 Starter Poster
Message 40 of 51 (1,248 Views)

I have a Samsung UA75NU7100 with hdmi connection to VTV and it's not displaying on the TV. It just ses no signal. It's been off and on for the last week. But it plays xbox with the same hdmi cable. How do you fix this.🥴😤

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