Reply

Netflix error - comes up with error message, “Netflix ESN not valid”

Starter Poster
Posts: 3
Registered: ‎20-04-2020
Accepted Solution

Netflix error - comes up with error message, “Netflix ESN not valid”

by mrseti Starter Poster
Message 1 of 5 (3,810 Views)

Just got Vodafone TV set up but cannot connect Netflix.  We select Netflix but it just has the above error.  We have purchased Vodafone TV as a standalone unit (broadband is with 2degrees).  Other problem is now the home WIFI is slow or drops off randomly....has been fine until installing VTV.

Posted from Apple iPhone
New Poster
Posts: 1
Registered: ‎20-04-2020

Re: Netflix error - comes up with error message, “Netflix ESN not valid”

by ACVoltage New Poster
Message 2 of 5 (3,800 Views)
Having this same issue "Netflix ESN not valid" havent noticed internet connection issues tho
Posted from Generic Android 2.0
Highlighted
Staff
Posts: 651
Registered: ‎21-04-2014

Re: Netflix error - comes up with error message, “Netflix ESN not valid”

by Staff grantt Staff
Message 3 of 5 (3,789 Views)

Hi

 

Please power cycle your STB and try Netflix now. This issue should be resolved.

 

Cheers,
Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Starter Poster
Posts: 3
Registered: ‎20-04-2020

Re: Netflix error - comes up with error message, “Netflix ESN not valid”

by mrseti Starter Poster
Message 4 of 5 (3,768 Views)

Thanks we did try that a couple of times - but must have only worked after you suggested it.  Thank you!  (Bummer though we're still have speed issues/drop offs, so will have to contact 2degrees)

Starter Poster
Posts: 3
Registered: ‎20-04-2020

Re: Netflix error - comes up with error message, “Netflix ESN not valid”

by mrseti Starter Poster
Message 5 of 5 (3,767 Views)

See reply below - someone has suggested resetting the set top box - which worked.

Stats
  • 4 Replies
  • 44w ago
  • 3,811 Views
  • 1 Kudo
  • 3 Contributors