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Netflix error - comes up with error message, “Netflix ESN not valid”

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Registered: ‎20-04-2020
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Netflix error - comes up with error message, “Netflix ESN not valid”

by mrseti Starter Poster
Message 1 of 5 (934 Views)

Just got Vodafone TV set up but cannot connect Netflix.  We select Netflix but it just has the above error.  We have purchased Vodafone TV as a standalone unit (broadband is with 2degrees).  Other problem is now the home WIFI is slow or drops off randomly....has been fine until installing VTV.

Posted from Apple iPhone
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Registered: ‎20-04-2020

Re: Netflix error - comes up with error message, “Netflix ESN not valid”

by ACVoltage New Poster
Message 2 of 5 (924 Views)
Having this same issue "Netflix ESN not valid" havent noticed internet connection issues tho
Posted from Generic Android 2.0
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Posts: 646
Registered: ‎21-04-2014

Re: Netflix error - comes up with error message, “Netflix ESN not valid”

by Staff grantt Staff
Message 3 of 5 (913 Views)

Hi

 

Please power cycle your STB and try Netflix now. This issue should be resolved.

 

Cheers,
Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Re: Netflix error - comes up with error message, “Netflix ESN not valid”

by mrseti Starter Poster
Message 4 of 5 (892 Views)

Thanks we did try that a couple of times - but must have only worked after you suggested it.  Thank you!  (Bummer though we're still have speed issues/drop offs, so will have to contact 2degrees)

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Re: Netflix error - comes up with error message, “Netflix ESN not valid”

by mrseti Starter Poster
Message 5 of 5 (891 Views)

See reply below - someone has suggested resetting the set top box - which worked.

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