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NEON App on Vodafone TV

Starter Poster
Posts: 4
Registered: ‎14-02-2019

NEON App on Vodafone TV

by Jstreet Starter Poster
Message 1 of 13 (304 Views)

Hi,

 

Just saw a Vodafone TV add saying that Neon was available. I cant see the NEON app on Vodafone TV when I go to the apps list. How does one add it???

Retired Staff
Posts: 21,080
Registered: ‎06-08-2008

Re: NEON App on Vodafone TV

by johnr Retired Staff
Message 2 of 13 (297 Views)

@grantt 

 

Have you got the old or new Vodafone TV unit?

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 4
Registered: ‎14-02-2019

Re: NEON App on Vodafone TV

by Jstreet Starter Poster
Message 3 of 13 (295 Views)

Not sure. It was installed by Vodafone in Janaury 2019.

 

Staff
Posts: 452
Registered: ‎21-04-2014

Re: NEON App on Vodafone TV

by Staff grantt Staff
Message 4 of 13 (288 Views)

Hi @Jstreet 

 

Please PM me with your HHID and serial number (listed under 'more settings / general information'

 

Thanks

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Retired Staff
Posts: 21,080
Registered: ‎06-08-2008

Re: NEON App on Vodafone TV

by johnr Retired Staff
Message 5 of 13 (287 Views)

@JstreetSo it's the old unit but not sure if it's related the new unit was only launched last week

 

 

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Retired Staff
Posts: 21,080
Registered: ‎06-08-2008

Re: NEON App on Vodafone TV

by johnr Retired Staff
Message 6 of 13 (286 Views)

@granttis best to confirm everything

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 4
Registered: ‎14-02-2019

Re: NEON App on Vodafone TV

by Jstreet Starter Poster
Message 7 of 13 (284 Views)

Thanks Ill check tonite and let you now. Will VOdafone upgrade to new unit free of charge??

Staff
Posts: 452
Registered: ‎21-04-2014

Re: NEON App on Vodafone TV

[ Edited ]
by Staff grantt Staff
Message 8 of 13 (280 Views)

Gen 1, which you have, is still supported.  I'm not aware of any plan to upgrade these existing units.

There will be a major software update forthcoming on these Gen 1 units.

 

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Retired Staff
Posts: 21,080
Registered: ‎06-08-2008

Re: NEON App on Vodafone TV

by johnr Retired Staff
Message 9 of 13 (268 Views)

@Jstreet  That would be like expecting Samsung to upgrade you every time a new handset came out

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Regular Poster
Posts: 18
Registered: ‎02-03-2019

Re: NEON App on Vodafone TV

by Regular Poster PerryBraiden Regular Poster
Message 10 of 13 (244 Views)

Not a fair comparison.  Samsung put out a functional working product each release and yes, it would not be fair to expect a "free upgrade"

 

However, Vodafone "gen1" as you call it is basically a lemon that does not work as it was promoted or promised.  Issues still exist and there have been little updates on when Vodafone will fix those major ones of which many exist.  So it is more than fair for us to expect Vodafone might do something about it, like remove them completely and replace them all with their "gen 2" assuming it works as advertised.  Even VF CEO says it is a "trial" version and a "beta" product.  

 

Not sure why we who have the gen1 should be expected to accept anything less?

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