Migration of account; vodafone tv

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Registered: ‎24-05-2019
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Migration of account; vodafone tv

by SimonB2 New Poster
Message 1 of 4 (764 Views)

I have had vodafone tv for about 5 years and no problems until 1 of the tv decoders stopped working just under 3 months ago.

I rang the help desk to try and get a new tv decoder but was told they don't do them anymore and asked me to sign up to a new plan with them and it would arrive within 9-10 working days. 11 weeks later, multiple phone calls to customer service in India promising it will be delivered within "3 days" and still nothing. In addition I am still being billed for the decoder which doesn't work (did eventually manage to get a partial refund after an hour on the phone).

What exactly does "migrating to a new platform" mean? and if the new service hasn't been delivered for almost 3 months, does that mean I am no longer bound by the terms of the new contract?



Posts: 22
Registered: ‎08-03-2019

Re: Migration of account; vodafone tv

by Staff TheresaMalloy Staff
Message 2 of 4 (719 Views)
Hi Simon, So sorry to hear about your experience trying to get your services up and running. You definitely should have had your fault investigated and I do apologise for this. Please private message me with your details and will get this looked into ASAP. It certainly should not take this long to get your device. Thanks Theresa
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Posts: 2
Registered: ‎07-07-2019

Re: Migration of account; vodafone tv

by HarryStevenson Starter Poster
Message 3 of 4 (446 Views)



Account #33740


I have had exactly the same problem to summarise:

- Called Vodafone to report failure of My Sky on March 3rd. Updated bundled plan and told to expect tecnician to replace legacy Sky box within 2-4 working days.

- No tecnician arrived so called back a few weeks later. Have had to repeat calls 8-10 times each call taking more than an hour as each time I had to repeat the entire issue to the vodafone call taker.

- Finally insisted on speaking to a manager/supervisor in migrations who seemed to work out that the upgrade of the plan had been bungled which caused the migration to fail.

- I have now re-ordered the upgrade and am awaiting the promised technician with the utmost skepticisim.


I have been with Vodafone for many years. Throughout this ordeal I have remained calm and polite and have continued to pay my Vodafone bills including the portion for My Sky - $119.54


I believe that as I have been paying for a service that I have not been receiveing due to the incomptetence of Vodafone that I should receive a credit to my account for that period of time i.e. 4 months @ $119.54 = $478.16


When I raised this with the Vodafone sales agent I was told that the most that could be done was one months worth of credit. When I requested to speak to her manager/supervisor (who she had just conferred with) I was informed that this would not be possible. 


I genuinely believe that I am merely asking the minimum of what would be fair - credit for services that were not delivered. In reality if Vodafone cared about their faithful clients they would be offering significantly more than that.


I look forward to your response - and the long awaited visit from the tecnician.




Harry Stevenson

Starter Poster
Posts: 4
Registered: ‎18-06-2019

Re: Migration of account; vodafone tv

by NannaNapster Starter Poster
Message 4 of 4 (288 Views)

i had exactly the same issue .

couln't believe how poor the customer service was. They couldn't even answer the simplest of questions. I have never encountered such a bunch of incompetent babboons in all my life. I've almost gotten to the point of not following my beloved warriors because they are sponsered by this uncaring , useless company.......don't get me started on  trying to sign in to the vodafone app..omg impossible

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