I have had vodafone tv for about 5 years and no problems until 1 of the tv decoders stopped working just under 3 months ago.
I rang the help desk to try and get a new tv decoder but was told they don't do them anymore and asked me to sign up to a new plan with them and it would arrive within 9-10 working days. 11 weeks later, multiple phone calls to customer service in India promising it will be delivered within "3 days" and still nothing. In addition I am still being billed for the decoder which doesn't work (did eventually manage to get a partial refund after an hour on the phone).
What exactly does "migrating to a new platform" mean? and if the new service hasn't been delivered for almost 3 months, does that mean I am no longer bound by the terms of the new contract?
So sorry to hear about your experience trying to get your services up and running. You definitely should have had your fault investigated and I do apologise for this.
Please private message me with your details and will get this looked into ASAP.
It certainly should not take this long to get your device.