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Lip sync issue

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Starter Poster
Posts: 3
Registered: ‎31-10-2019

Lip sync issue

by HelenArbuckle Starter Poster
Message 1 of 4 (91 Views)

How do I resolve a lip sync issue?Had the new tv box installed 5 days ago. Has been ok until today when the sound is not in sync with the picture.

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Staff
Posts: 453
Registered: ‎21-04-2014

Re: Lip sync issue

by Staff grantt Staff
Message 2 of 4 (75 Views)

Hi @HelenArbuckle 

 

Are an on account customer, or did you purchase the STB from a store?

 

Cheers,

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Contributor
Posts: 158
Registered: ‎30-09-2019

Re: Lip sync issue

by Contributor JamRam Contributor
Message 3 of 4 (70 Views)

@grantt on account

Staff
Posts: 453
Registered: ‎21-04-2014

Re: Lip sync issue

by Staff grantt Staff
Message 4 of 4 (68 Views)

Hi @HelenArbuckle   Could you please PM me with the channels you are seeing this issue on?  Including details if you are seeing it all the time or just occasionally?  I will look into this for you.

 

Thanks

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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