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Issues with Vodafone TV

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Posts: 2
Registered: ‎02-06-2019

Issues with Vodafone TV

by GraemeOneill Starter Poster
Message 1 of 4 (330 Views)

Vodafone TV STB - Is the hdmi output HDCP-compatible?

 

I can't get it to transfer HDMI from TVbox STB to Pioneer VSX-531 home theatre to Samsung TV.

The STB is ok direct to TV at HDMI.

Staff
Posts: 442
Registered: ‎21-04-2014

Re: Issues with Vodafone TV

by Staff grantt Staff
Message 2 of 4 (322 Views)
Hi

Is the Samsung TV a 4K tv or HD TV?
I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Starter Poster
Posts: 2
Registered: ‎02-06-2019

Re: Issues with Vodafone TV

by GraemeOneill Starter Poster
Message 3 of 4 (309 Views)

Samsung 40 Full HD Smart LED TV UA40H5500

 

The VFTV plays audio to the Home theatre ok, but video blank.

Trying to change the HDMI configs on the home theatre and TV without any luck so far.

Tried with and without the ARC control on the HDMI link to the TV.

 

Graeme

Staff
Posts: 442
Registered: ‎21-04-2014

Re: Issues with Vodafone TV

by Staff grantt Staff
Message 4 of 4 (285 Views)

Hi @GraemeOneill 

 

This issue occurs as the Home Theatre is handshaking a 4K signal, so the STB delivers this.  As the TV is not 4K and he home theatre only passes through 4K (it does not downscale to HD) this results in no video or usually a message displayed from the home theatre.

 

A fix would be to buy a cheap HD switch that doesn’t support 4K and plug the STB into this, then into the home theatre. This SHOULD work.

 

i hope this helps.

 

Cheers,

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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