Please remove the Rugby Channel from my plan and adjust the present and previous acounts accordingly. We are being billed for this since we changed to the new tv box but we have never requested it, we haven't watched it, and we don't want it. Having spent many hours on the phone trying to get the new box set up I am not prepared to continue further negotiations by phone. In the meantime I propose to pay just the amount I originally contracted for and to ignore supposedly overdue components of the bill.
Please email me when this has been arranged or supply me with the email address of someone who can discuss this matter.