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How to reset and deregister my vodafone TV

Starter Poster
Posts: 2
Registered: ‎30-12-2019

How to reset and deregister my vodafone TV

by SirAndyGiant Starter Poster
Message 1 of 5 (162 Views)

How can I reset and deregister my vodafone TV? I currently have two of them but bought them before multiroom was availible (before you could register more than one to one account), so I used two different emails to register them. However I now want them synced and registered under one email/account. But to do this, I need to deregister one device somehow. I have gone through settings to reset but once I turn it on, it automatically re-registers instead of giving me a new registration code. 

 

I do not have broadband or phone with vodafone, just bought my vodafone TV boxes from the warehouse.

 

Any help would be much appreciated.

Staff
Posts: 10
Registered: ‎29-10-2019

Re: How to reset and deregister my vodafone TV

by Staff CMcWhinnie Staff
Message 2 of 5 (140 Views)

Hi SirAndyGiant,

 

I can remove the STB from the second account for you, you will need to factory reset your STB and then be able to add it on to the multiroom account.

 

If you could PM me your email you registered the second box under, i'd be more than happy to help with this.

Retired Staff
Posts: 21,106
Registered: ‎06-08-2008

Re: How to reset and deregister my vodafone TV

by johnr Retired Staff
Message 3 of 5 (114 Views)

@CMcWhinnie  You are not tagged as a VodafoneNZ staff member I would not DM any information to this end user!

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Business Ninja Adept
Posts: 1,993
Registered: ‎30-09-2014

Re: How to reset and deregister my vodafone TV

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 5 (110 Views)

@CMcWhinnieChris can you please get staff tag added before asking for any customer details on here Smiley Happy


Cheers

NOC Engineer | Vodafone NZ
Starter Poster
Posts: 2
Registered: ‎30-12-2019

Re: How to reset and deregister my vodafone TV

by SirAndyGiant Starter Poster
Message 5 of 5 (112 Views)
Yes, I would prefer to go through a VodafoneNZ staff member
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