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HDMI error HDCP 2.2

Staff
Posts: 452
Registered: ‎21-04-2014

Re: HDMI error HDCP 2.2

by Staff grantt Staff
Message 11 of 14 (401 Views)

This will be due to your TV being only HD, but your home theatre being 4k pass-through capable.  The home theatre is handshaking 4k, then passing 4k video to your TV, which doesn't know what to do with it (not compatiable).

 

Plug the STB into the TV direct and force (save) it to 1080p.  Then, plug it back into the home theatre.

This should resolve the issue.

 

Cheers,

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Starter Poster
Posts: 5
Registered: ‎30-07-2019

Re: HDMI error HDCP 2.2

by Bigred Starter Poster
Message 12 of 14 (397 Views)

Thanks so much for your response Grant - really helpful.

 

How do I force save it to 1080p? Is there a setting somewhere on the STB menu?

Starter Poster
Posts: 5
Registered: ‎30-07-2019

Re: HDMI error HDCP 2.2

by Bigred Starter Poster
Message 13 of 14 (372 Views)
Managed to change it to 1080p and all looked promising until routed back thru the receiver and same error “the content cannot be displayed. To display, please connect with the HDMI Input which supports HDCP 2.2 on the TV”

Ughh
Posted from Apple iPhone
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Starter Poster
Posts: 5
Registered: ‎30-07-2019

Re: HDMI error HDCP 2.2

by Bigred Starter Poster
Message 14 of 14 (365 Views)
Managed to get it to work by routing in to receiver via a non HDCP 2.2 Hdmi input
Posted from Apple iPhone
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