Vodafone TV & SKY

[Laurence1979]

I have a new av receiver it cannot detect the Vodafone TV unit, it can detect my game unit/dvd/blu ray player but not the Vodafone TV unit. The error message on the TV is the content cannot be displayed

any ideas, please very frustrating

[grantt]

Hi @Laurence1979

What is the make/model of the A/V receiver and your TV?

Cheers,

Grant

[Laurence1979]

AV receiver Pioneer vsx832 - connected to LG TV

the other devices show on the tv through the av receiver

Have tried different cables to no avail

[grantt]

I believe I know what the issue is. To confirm, can you please tell me the TV model number.

[Laurence1979]

Hi Grant - LG 50PK750 plasma tv

[grantt · Accepted solution]

Thanks.

As your Pioneer is 4K capable it is handshaking 4K over HDCp with the set top box.  Your Pioneer only supports 4K pass through (it does not down convert to HD) and your tv, plugged into the Pioneer, is only HD capable. The message displayed on the TV is being generated by the Pioneer.

Some options to try:

1. Find a HDMI cable not capable of HDCP 2.x and use between the STB and Pioneer
2. Use Optical out of the STB and plug HDMI into the TV direct 
3. Buy a 4K capable TV to replace the LG (a late Xmas gift to yourself?) 😀

Cheers,

Grant

[Laurence1979]

ok thanks for the info

if I look at the specs for the stb it says only outputing HDCP 1.x

buying a 4k TV is n expensive way to prove the problem, how sure are you this will work?

thanks

Laurence

[Laurence1979]

Oh got it the problem is the tv and the hdcp encryption that isn’t supported