We have Vodafone TV via Fibre. Been working well since instalation over a year ago but in last two weeks we have started getting green lines and pixelation across the usual channels we watch. Contacted Vodafone, did the 3 finger reset, rebooted modem etc but no joy. Vodafone said they would send out a new box and then a tech once that had arrived however later in the day I received a phone message to say that I would not be getting a tech or Box and that it was a Vodafone "Internal Issue" - what does that mean and when/how will I get this problem resolved?
We have been having the same problem. Reported it over a week ago and after much faffing around were told we would get a new box. Phoned this morning to get a status to be told that it is some kind of cable problem and we would not be getting a new box. Seems Vodafone is waiting on the cable company and there was no eta available.
I am not happy! When were Vodafone planning on giving me an update? Xmas is fast approaching and we would like this problem solved. Not good enough Vodafone - suggest someone in the organisation puts their customer service hat on!
We have had this problem for many months and have had the old digital Recorder replaced but still the problem remains. I thought that maybe it was our TV which is getting old so have just bought a new one and will see how that goes. I am sick of trying the reset business without effect. We are considering a change to Sky if things don't improve. Have you noticed any improvement.?