21-10-2019 03:29 PM
Is this the GEN1 Cloud STB, or are you referring to the old T-Box?
21-10-2019 04:17 PM
If you're seeing the pixellation on recordings and not Live TV, then it will be the hard disk. If you are seeing it on Live TV as well as Recordings, then it could be a signal issue at your home.
Best to call up to resolve. There are no new T-Box units any longer. It is likely you will need to consider moving to the new Vodafone TV if it is your hard disk.
21-10-2019 04:29 PM
Thanks. The trouble is with recorded programmes only and you have confirmed what I suspected that it is the HDD, which is not surprising considering its age. I presume that my Digital Recorder is a T-Box?. Can you explain the difference between the Gen1 and Gen2 STB please.
21-10-2019 05:56 PM
Copyright © Vodafone New Zealand Ltd