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Gen1 Pixelation

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Posts: 93
Registered: ‎28-01-2013
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Gen1 Pixelation

by Contributor Gaffer Contributor
Message 1 of 8 (267 Views)

Could Pixelation on recorded programmes be caused by a faulty HDD in the Gen1 STB?

Staff
Posts: 448
Registered: ‎21-04-2014

Re: Gen1 Pixelation

by Staff grantt Staff
Message 2 of 8 (261 Views)

Hi @Gaffer 

 

Is this the GEN1 Cloud STB, or are you referring to the old T-Box?


Thanks

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Contributor
Posts: 93
Registered: ‎28-01-2013

Re: Gen1 Pixelation

by Contributor Gaffer Contributor
Message 3 of 8 (255 Views)

I didn't know there was a Gen1 cloud STB. Can you elucidate please?. We have had it for about five years so I guess it is the old STB.

Staff
Posts: 448
Registered: ‎21-04-2014

Re: Gen1 Pixelation

by Staff grantt Staff
Message 4 of 8 (252 Views)

Hi @Gaffer 

 

If you're seeing the pixellation on recordings and not Live TV, then it will be the hard disk.  If you are seeing it on Live TV as well as Recordings, then it could be a signal issue at your home.

Best to call up to resolve.  There are no new T-Box units any longer.  It is likely you will need to consider moving to the new Vodafone TV if it is your hard disk.

 

Cheers,

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Contributor
Posts: 93
Registered: ‎28-01-2013

Re: Gen1 Pixelation

by Contributor Gaffer Contributor
Message 5 of 8 (250 Views)

Thanks. The trouble is with recorded programmes only and you have confirmed what I suspected that it is the HDD, which is not surprising considering its age. I presume that my Digital Recorder is a T-Box?. Can you explain the difference between the Gen1 and Gen2 STB please. 

Contributor
Posts: 93
Registered: ‎28-01-2013

Re: Gen1 Pixelation

by Contributor Gaffer Contributor
Message 6 of 8 (232 Views)

As a matter of interest when was the Gen1 STB introduced?.

Staff
Posts: 448
Registered: ‎21-04-2014

Re: Gen1 Pixelation

by Staff grantt Staff
Message 7 of 8 (228 Views)
Gen 1 is current plan based STB. Gen 2 is the new self-service STB available in many stores (no account needed). Not much difference between the two other than the Gen 2 is smaller and has wifi built in.

The Digital TV recorder (TBox) was launched in September 2010.
I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Contributor
Posts: 93
Registered: ‎28-01-2013

Re: Gen1 Pixelation

by Contributor Gaffer Contributor
Message 8 of 8 (215 Views)

All clear now thanks Grant. Will have to discuss my present T-Box fault and get it replaced under my present plan.

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