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Freezing Picture

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Posts: 158
Registered: ‎30-09-2019

Freezing Picture

by Contributor JamRam Contributor
Message 1 of 9 (212 Views)

Hi all,

 

Last week we saw some freezing which got worse since the weekend. As a result we have accelerated some planned work which was completed last night. Everything looks stable and we will continue to monitor over the coming days. Fingers crossed this issue is resolved now.

Starter Poster
Posts: 14
Registered: ‎19-09-2018

Re: Freezing Picture

by John83 Starter Poster
Message 2 of 9 (171 Views)
Had our VTV freezing on Sunday evening 17/11/2019, this also effected the 20 second advance on the remote which would not advance but freeze the image for 20 seconds, today 10/11 (Tuesday morning early am) I have hard reset the modem (match stick) and the VTV is running normally, fingers crossed :-)
Posted from Nokia TA-1024
Starter Poster
Posts: 14
Registered: ‎19-09-2018

Re: Freezing Picture

by John83 Starter Poster
Message 3 of 9 (170 Views)
That should read 19/11 for Tuesday :-)
Posted from Nokia TA-1024
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Posts: 21,085
Registered: ‎06-08-2008

Re: Freezing Picture

by johnr Retired Staff
Message 4 of 9 (164 Views)

@JamRam  VTV has been faultless for me, Really pleased with it

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 14
Registered: ‎19-09-2018

Re: Freezing Picture

by John83 Starter Poster
Message 5 of 9 (153 Views)
The humble safety match stick, unbeknown to its inventor would be used to reset modern electronic devices, such as VTV modems :-)
Posted from Nokia TA-1024
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Posts: 6
Registered: ‎05-03-2019

Re: Freezing Picture

by Robo1 Starter Poster
Message 6 of 9 (122 Views)
Hi i had freezing issues again last night. Also picture kept reverting to Sd not Hd
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Posts: 14
Registered: ‎19-09-2018

Re: Freezing Picture

by John83 Starter Poster
Message 7 of 9 (107 Views)
 
Posted from Nokia TA-1024
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Posts: 14
Registered: ‎19-09-2018

Re: Freezing Picture

by John83 Starter Poster
Message 8 of 9 (105 Views)
Try doing the match stick fix on the modem, what I have observed is when using the 20 second advance on the remote, making a mistake and then pressing the forward advance, the freezing issues for me related to rapid switching from 20 second advance & fast forward, the modem reset sorted it out for me, pressing the reset with power on (match stick) and waiting for all lights to go out, release the reset and wait for the modem lights are all green and steady, the link led will flicker and then turn your VTV set box and TV back on
Posted from Nokia TA-1024
Starter Poster
Posts: 14
Registered: ‎19-09-2018

Re: Freezing Picture

by John83 Starter Poster
Message 9 of 9 (76 Views)

Just a reminder when doing the match stick modem reset to turn off the VTV set box (button on the side of VTVset box) let the modem fully reset, then turn the VTV top set box back on, and you should be good to go or until the freezing event repeats again :-)

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