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Error sa002, sa005

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Posts: 44
Registered: ‎21-09-2009

Re: Error sa002, sa005

by brandoo Starter Poster
Message 21 of 42 (2,318 Views)
Just called support about sa002 and apparently I needed a technician to come onsite to sort out as on FibreX.

Old school TV connection used to require tech but confused why this requires a tech to effectively plug in an entered cable?!

Suggested that the serial number needs to be associated with account but apparently not the case.
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Registered: ‎30-09-2019

Re: Error sa002, sa005

by Regular Contributor JamRam Regular Contributor
Message 22 of 42 (2,302 Views)
@brandoo I’m confused too. If you would like me to look into this for you please PM me your details.
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Registered: ‎21-09-2009

Re: Error sa002, sa005

by brandoo Starter Poster
Message 23 of 42 (2,297 Views)

That'd be great. On multiple occasions have had the previous Vodafone TV through the cable service but my understanding of this offering is that it's all just via the Internet and all I should need to do is connect to network at home.

 

I questioned if technician was required multiple times to 2 different people and they insisted it's required..... was very confussed.

 

Will send account and serial via DM

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Registered: ‎19-09-2018

Re: Error sa002, sa005

by John83 Starter Poster
Message 24 of 42 (2,284 Views)

For the latest update, I have had a Tech visit and he said there was nothing he could help me with, what had happened to bring up the error codes SA002 & SA005 was the fact that my Vodafone TV service point has been turned off, after yet another long phone call I was advised by the Ninja that it will take between 24 to 48 hours to turn back on (I don't know why my active Vodafone TV service point was turned off), also when the Technician was booked for Tuesday 30/10 he failed to turn up because he was given a number to ring that was not linked to my account?, I suspect something is amiss with the Ninja's in India, the whole saga is rapidly clocking on now for two weeks 

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Re: Error sa002, sa005

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by Regular Contributor JamRam Regular Contributor
Message 25 of 42 (2,278 Views)

@John83 if you PM me details I will look into this for you

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Re: Error sa002, sa005

by Regular Contributor JamRam Regular Contributor
Message 26 of 42 (2,273 Views)

@brandoo can you please check now. Should be working

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Re: Error sa002, sa005

by John83 Starter Poster
Message 27 of 42 (2,254 Views)

same error codes, It must be related to the service point being turned off for Vodafone TV, I will try again tomorrow

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Re: Error sa002, sa005

by brandoo Starter Poster
Message 28 of 42 (2,231 Views)
@JamRam thanks, works a treat now. Hopefully the tech visit has been caned too Smiley Wink
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Re: Error sa002, sa005

by Regular Contributor JamRam Regular Contributor
Message 29 of 42 (2,224 Views)

@brandoo I hope so too!

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Re: Error sa002, sa005

by wallybr0 New Poster
Message 30 of 42 (2,173 Views)
Can you please fix my one too
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