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Error messages SA002 and SA005

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Starter Poster
Posts: 3
Registered: ‎01-07-2019

Error messages SA002 and SA005

by Catz1 Starter Poster
Message 1 of 4 (539 Views)

Hi, I’ve received my new Vodafone TV, plugged it in and immediately get an error message SA005 and SA002. Not a good start. Does this mean it hasn’t been activated at their end? Been on the phone over two hours and still haven’t got through.

Posted from Apple iPhone
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Staff
Posts: 615
Registered: ‎21-04-2014

Re: Error messages SA002 and SA005

by Staff grantt Staff
Message 2 of 4 (535 Views)

Hi @Catz1 

 

Please private message me with the following details and I will look into this for you.

 

  • Account number
  • Serial Number on the bottom of the set top box

Cheers

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Starter Poster
Posts: 3
Registered: ‎01-07-2019

Re: Error messages SA002 and SA005

by Catz1 Starter Poster
Message 3 of 4 (526 Views)

Done. Thank you. 

Posted from Apple iPad
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Staff
Posts: 615
Registered: ‎21-04-2014

Re: Error messages SA002 and SA005

by Staff grantt Staff
Message 4 of 4 (516 Views)

Hi @Catz1 

 

As discussed.. this should now be working for you.

 

Cheers.

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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