In your advertising you say you offer the same packages as SKY, when i have just been made aware that you do not provide access to SKY ARENA (for PPV UFC and Boxing etc (except for a Parker fight)..this is not what you are stating on your website, and as such, I wish to downgrade my order please.
I have ordered your a naked broadband SPORT package for $149.99 a month, with 3 months free broadband, 2 Vodafone TV boxes, Starter + Sport and free prezzy card.
I am having fibre installed tomorrow (the first visit), but now due to this revalation that SKY ARENA is not available, I do not want this package, and wish to change (BEFORE I START THE NEW ONE) to a new package please
I now would like
ULTIMATE HOME (Fibre 100) with 3 months free broadband, Vodafone TV Intro, Unlimited Data, and $50 prezzy card on the $94.99 a month (12 month) plan.
Can you please change me to the new plan BEFORE i get connected. You have already sent the modem, but not the TV boxes, so it should be simple