15-04-2019 10:00 PM
We have recently started watching programmes and recordings on our new Vodofone TV box through our Panasonic smart TV and are finding the colours are quite strange. In particular, all reds appear as varous shades of orange. This is quite disconcerting for watching cycling because the teams jerseys are unidentifiable in the peloton. Likewise the Crusaders' strip appears as orange and black. Video from all other sources on the same TV appear normal. Using all the colour balance controls on the TV it has been impossible to acheive a decent red for things we know are really red.
As no-one else seems to have complained about this disconcerting issue yet, we hope we have a dud box which can be replaced. Any suggestions welcome.
03-10-2019 07:23 PM
03-10-2019 09:24 PM
04-10-2019 06:02 AM
04-10-2019 12:48 PM
04-10-2019 02:05 PM
@Superstar74 I've found the right person and given them the info to update the knowledge base. Thank you for confirming it resolved the issue for you too.
31-05-2020 08:46 AM
Is the solution to fixing red in particular (stopping it looking orange/brown) by using HDMI 3 or 4 the official solution? Does it work that way with other brands of TV? If the HDMI cable needs renewing to fix it, what should I specify when I buy it? Do Vodafone advise anything different? Does the broadband download speed have any effect on the colour (I have 30 to 40 mbs)? Incidentally I have a two Dish SmartVu gadgets on two different TV's which produce superior colour quality by far. Cheers
29-12-2019 05:57 PM
Red colour can end up being orange on yout TV if your HDMI cable may be old. Use a new cable even if it is the 2M one that came with the box to check first.Then buy a new longer to suit your circumstances.
A ninja told me this after spending five hours with other Ninjas who had never heard of the issue.
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