Vodafone TV & SKY

[Gaffer]

Have recently had a  fault; when we change a TV channel only the sound changes to the new channel but the picture

remains with the previous channel. Has anyone experienced this or can suggest the cause.?

The fault can be recectified with the usual reboot.

[olof]

Gaffer,

Very strange indeed. Can you please let us know if this is on the new Vodafone TV service or the old legacy one (big set-top box). Should not happen on either of course, but once we know we can look into why this is happening. 

[Gaffer]

The Digital Recorder is the Model HT600a so not sure if it is the old big set-top box that you ask about. The problem has only occurred on two or three occasions and I am not particularly worried about it at this stage, but was curious as to what might have caused it.?

[olof]

@Gaffer,

No problems. If you would like us to investigate issue, can you please provide:

- Are you on Fibre X (cable) or Fibre (UFB)?

- Can you take a picture of the label on the back of the set-top box (that contains MAC addresses) and forward to us? We can then enable logging from your STB to investigate. Could be a hardware set-top box issue.

Ps. You are on the old Vodafone TV service by the way, with the "big STB".

[Gaffer]

Thanks. I don't think it is worth investigating at this time but if it becomes a problem then I will get you to persue it. Cheers.

[olof · Accepted solution]

No problems @Gaffer. Keep an eye on it, and if issue re-occurs we can ensure it is fixed. Could be a faulty STB.