29-10-2019 01:52 PM - edited 29-10-2019 01:52 PM
@AndrewCooper I think this is the user manual for your router. https://dlcdnets.asus.com/pub/ASUS/wireless/RT-AC5300/E15858_RT-AC5300_UM_v3_WEB.pdf
Go to page 55-56 and change the operating/control channel from auto to a specific channel
29-10-2019 02:05 PM
Thanks Jam, I will see what the current setting is. If its not auto Ill try auto, if it is, Ill try manaually changing it.
29-10-2019 08:53 PM
Forgot to mention and don't know why i didn't click, but the tv and Vodafone tv box etc is all connected in cat 6 cables. So wondering if it's a Vodafone box issue or router setting?
30-10-2019 03:09 PM
@AndrewCooper we've just been working with someone who couldn't boot their STB out of standby at all. By process of elimination we have managed to prove it to the router although we have more investigation needed to understand why and what sort of workaround could be put in place.
I'm not sure what your case is. Can I suggest as a next troubleshooting step to move to WIFI rather than Ethernet and see if the problem persists.
Let me know how you get on.
12-11-2019 08:52 PM
Ive been having the same problem for about a month or so....
Vodafone TV box is hard wired
Router is ASUS RT-AC88U
I get this message almost everyday and requires a reeboot of the TV box via pulling the power cable for about 10 minutes. I have tried support via phone but its pathetic and they wont listen to what you have tried as they are reading from a cheat sheet full of step. When you get to the bottom they give up.
So I am testing with adding the standard DNS entries for Vodafone directly to the TV box.
12-11-2019 09:01 PM
I have never tried as I have far to many devices on wifi. I use a dedicated network switch for all media in the lounge as the router is in the ONT cabinet in the garage. Wired should be prefferable over wifi surley.
12-11-2019 09:04 PM
12-11-2019 09:11 PM
Every device is on a static ip here as I monitor anything that pops up assigned via dhcp. They are all bound via mac address. If my DNS server settings fail then I'll give wifi a go. It looks to me like it cant phone home then defaults to cant connect mode.
I have 2 VFTV boxes here and have even had it where 1 will connect but the other wont which is why I suspect its not the local network issue but I will test to nail it down.
Copyright © Vodafone New Zealand Ltd