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Cannot connect to server or connection lost.

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Posts: 15
Registered: ‎05-10-2018

Cannot connect to server or connection lost.

by Regular Poster AndrewCooper Regular Poster
Message 1 of 35 (337 Views)

Most days I get this error, I can still watch Netflix or YouTube and every other device in the house doesn't lose connection. Vodafone just tell me to reboot it and doing that fixes it for a day then it drops again. Any ideas? Change to Sky TV? Cheers!

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Retired Staff
Posts: 21,085
Registered: ‎06-08-2008

Re: Cannot connect to server or connection lost.

[ Edited ]
by johnr Retired Staff
Message 2 of 35 (335 Views)

Are you using the Vodafone NZ DNS sever settings?

 

You have not given us much information to work with, Not even the type of modem / router you are using

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Regular Poster
Posts: 15
Registered: ‎05-10-2018

Re: Cannot connect to server or connection lost.

by Regular Poster AndrewCooper Regular Poster
Message 3 of 35 (320 Views)

Hi thanks for the quick reply. 

 

I have a choros type 200 optical network. 

 

I have an Asus modem RT AC5300 

 

I have a Prosafe switch jgs524pe.

 

 

 

Posted from Generic Android 2.0
Retired Staff
Posts: 21,085
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Re: Cannot connect to server or connection lost.

by johnr Retired Staff
Message 4 of 35 (311 Views)

@AndrewCooper  Vodafone ask you to reboot what?

 

AP or ONT

 

I can't see this been a Vodafone issue and have you tried using the Vodafone AP into the ONT to see if the same issue happens?

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Regular Poster
Posts: 15
Registered: ‎05-10-2018

Re: Cannot connect to server or connection lost.

by Regular Poster AndrewCooper Regular Poster
Message 5 of 35 (271 Views)

Hi, they asked me to reboot everything lol Which does fix it for a while. 

 

I have not tried the Vodafone router, I have a very complex (for me) interface in managing the Asus unit, so there may be something in there that needs tweaking. 

Contributor
Posts: 158
Registered: ‎30-09-2019

Re: Cannot connect to server or connection lost.

by Contributor JamRam Contributor
Message 6 of 35 (298 Views)
Andrew - I suggest changing to a different WIFI channel on your router. Let me know how you get on.
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Regular Poster
Posts: 15
Registered: ‎05-10-2018

Re: Cannot connect to server or connection lost.

by Regular Poster AndrewCooper Regular Poster
Message 7 of 35 (270 Views)

Hi, how do I do that? I can log into the router and have access to lots of settings, but dont know where to look for that. 

Contributor
Posts: 158
Registered: ‎30-09-2019

Re: Cannot connect to server or connection lost.

by Contributor JamRam Contributor
Message 8 of 35 (267 Views)

All routers are different. What is the model number of your router?

Regular Poster
Posts: 15
Registered: ‎05-10-2018

Re: Cannot connect to server or connection lost.

by Regular Poster AndrewCooper Regular Poster
Message 9 of 35 (247 Views)

I have an Asus modem RT AC5300 

Retired Staff
Posts: 21,085
Registered: ‎06-08-2008

Re: Cannot connect to server or connection lost.

by johnr Retired Staff
Message 10 of 35 (263 Views)
It's under WLAN
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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