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Can't reach customer service

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Posts: 2
Registered: ‎15-05-2019
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Can't reach customer service

by lilmac16 Starter Poster
Message 1 of 3 (594 Views)

Why can't we get through to customer service -- I've been trying to cancel a part of my Sky TV package since Sunday!?!

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Posts: 8
Registered: ‎18-12-2014

Re: Can't reach customer service

[ Edited ]
by AnaBrown Starter Poster
Message 2 of 3 (587 Views)

Same, been trying to ask some qurestions about leaving Voda and when my contract ends (shouldnt be on one but who knows) and cant get through on the phones, and mobile chat isnt working, noone answering PMs or emails.and even the ninja service isnt working. looking good for the new owners

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Posts: 2
Registered: ‎15-05-2019

Re: Can't reach customer service

by lilmac16 Starter Poster
Message 3 of 3 (558 Views)

Just got a call now from customer service (I'd also earlier sent an E-mail to them, prior to making this post) and the guy (Simon) was very helpful. He said he'd been brought in from a different area of the company, so they are now responding to the problems it seems!

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