Appalling Customer Service

New Poster
Posts: 1
Registered: ‎05-03-2019

Appalling Customer Service

by JimMew New Poster
Message 1 of 2 (169 Views)



I'm going to try to keep this short and sweet as I've sent numerous e-mails and made abiout 10 phone calls to Vodafone over the past month.


I was offered Vodafone TV as I would get a discount.  I tried Vodafone TV and found it to be a far inferior product to Sky TV so conatcted Vodafone to go back to my original package whch they agreed.


SInce then I have been receiving bills that are not in line with my old package.  I have called Vodafone on 10 occasions and have been pushed from pillar to post on each call.  Migration, billing and customer service teams amongst others.  I have been promised call backs within two working days that never happen.  I have sent five e-mails without response.


I just want to speak to a real human being who can deal with this.


Also, tried to call Vodafone this mornign an was told there was a minimum of a 40 minute wait.


Where do I go from here?  I estimate that I've wasted about four hours of my life trying to contact Vodafone.



Community Manager
Posts: 3,173
Registered: ‎02-02-2013

Re: Appalling Customer Service

by Community Manager Community Manager
Message 2 of 2 (146 Views)



I'm very sorry to hear the hassles you've been having. Please direct message me (click on my name) with the details - acct #s etc and I will take it up with our Care team.


Apologies again.



Product Owner AI & Automated Support
Vodafone New Zealand
  • 1 Reply
  • 2w ago
  • 0 Kudos
  • 2 Contributors