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6 weeks, no resolution

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Registered: ‎20-04-2020
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6 weeks, no resolution

[ Edited ]
by LA4125 Starter Poster
Message 1 of 8 (591 Views)

Who do I have to contact to get a response to my complaint?? I've gone through the complaints process, absolutely useless and still unresolved, I've made contact with your ninjas, nothing but misinformation and useless reassurances, called via phone, equally incompetent and told I can't speak with a manager because they're all busy lol one person tried to phone me back, I was at work and told them best time to call me, they never did and that was 5 weeks ago. Finally received an email 9 days ago with no resolution just more bs and nothing since then lol
I'm not going to repeat my whole complaint because it's all available on file (or it should be if it has been casenoted by staff) from last 7 weeks. I also have references and email trail.
My account number is (details removed).

Please refer to my contact history since 27 Feb and Help please?

Posted from Samsung SM-G975F
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Registered: ‎20-04-2020

Re: 6 weeks, no resolution

by LA4125 Starter Poster
Message 2 of 8 (590 Views)
 
Posted from Samsung SM-G975F
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Re: 6 weeks, no resolution

by LA4125 Starter Poster
Message 3 of 8 (572 Views)
Does anyone actually work or are you all just robots now?
Posted from Samsung SM-G975F
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Staff
Posts: 39
Registered: ‎08-07-2014

Re: 6 weeks, no resolution

by Staff hpatel Staff
Message 4 of 8 (564 Views)

Hi there,

 

I'm really sorry about the delay in picking this up - I'm reviewing the notes on your account now.

 

Thanks,

Hayden

I work in the Corporate/Government space for Vodafone, but I know a little bit about a lot of things we do. I volunteer my time on here.
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Re: 6 weeks, no resolution

by LA4125 Starter Poster
Message 5 of 8 (557 Views)
Thanks, will await response.
Posted from Samsung SM-G975F
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Registered: ‎30-05-2015

Re: 6 weeks, no resolution

by billite Starter Poster
Message 6 of 8 (515 Views)

Good luck! I too have had nothing happen with my issues.
For years I laughed at the sh*t Consumer reviews about Vodafone service as I had great support (should that read, no issues) Then Vodafone updated the firmware on my Ver1 VTV and suddenly all support disappeared and all complaints fall on deaf hears, even here...

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Staff
Posts: 649
Registered: ‎21-04-2014

Re: 6 weeks, no resolution

by Staff grantt Staff
Message 7 of 8 (506 Views)

@billite Please PM me with your account details. Also include details of your TV make and model and details of any other devices inline with the set top boxes.


Cheers,

Grant

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Staff
Posts: 649
Registered: ‎21-04-2014

Re: 6 weeks, no resolution

[ Edited ]
by Staff grantt Staff
Message 8 of 8 (445 Views)
 
I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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