Recently had UFF installed, and have Voice Mail on business phone. Had to record new greetings for VM and there are 4 options - we do not want the 'generic' greeting to play to our callers. I have recorded a greeting under Busy Greeting (2) but after recording there is no option given to actually set that as your phone VM greeting. The VM reverts to the generic greeting. I have trawled through the help topics and although instruction is given for recording your greeting there is no instruction on how to set any of the 'greeting options' for VM.