I've a few questions about the PSTN switchover, which affects an elderly relative...
1. Someone called out of the blue from Vodafone earlier in the year (which seemed like a scam, but apparently legit) and offered a cell-phone based solution rather than a fixed-line phone. Is it not possible to have a fixed-line phone in Wanganui? The FAQ's on your website suggest it is an option, but wasn't offered. Ideally a more similar setup to what they have now is going to work better than a cellphone old people can't use easily.
2. Is there a router involved? My relative doesn't have internet, only fixed copper lines. If a router is needed, there isn't any power at the primary phonejack... will Vodafone pay for an electrician, or even go halves? A bit cheeky, I know, but pretend you're in your 90's and it becomes a legitimate question!
3. Ideally we'd like to delay this for as long as possible (you know how old people are resistant to change). Is there a set date for when Wanganui's Exchange will be decommissioned, or only a rough estimate, such as 2020 or 2021? Do we have to crack on with this now or can we delay for, say a couple of years? I've scoured the internet and all I can find is Spark's vague mentions of phases without dates.
Your FAQs on the matter are useful, and helped, apart from the above. Also, it might be a good idea to send out another letter describing what's happening again, in simple terms. I get the impression awareness of the PSTN sunset isn't great, and when Vodafone reps call up talking about Spark doing something, many people are baulking... I know I was sceptical until today.
If they don't have broadband, then give us a call and ask for an exemption as without that and a router, voice over broadband isn't the right product. There's a few years in the copper network but worth starting to think about alternatives.
I'll ask about the exchange but I doubt there's a set date etc yet.
Thanks very much for taking the time to feedback and post, please let me know if your relatives need a hand but let's make sure they're NOT switched over.
Product Owner AI & Automated Support Vodafone New Zealand