Reply

The Vodafone Chat page needs to stop lying about the service we are connecting to.

Highlighted
Regular Poster
Posts: 15
Registered: ‎11-03-2016

The Vodafone Chat page needs to stop lying about the service we are connecting to.

by Regular Poster normancates Regular Poster
Message 1 of 1 (226 Views)

A number of times I have tried to use the Vodafone Chat webpage to get help

 

https://help.vodafone.co.nz/app/answers/detail/a_id/30508

 

It comes up with a page that may say Business Mobile, or Broadband.

 

BUT IT'S LYING.

 

The chat has only EVER connected me to the billing people. Who CANNOT help. They have no idea about tehcnical things, or even how accounts work apparantly. 

 

And even worse, they don't say they are from billing. They act as if they can help, and then are incompetent in that task.

 

You, Vodafone, are making your customers incredibly angry.

 

STOP LYING on your website about who a chat session will connect to.

 

 

Stats
  • 0 Replies
  • 46w ago
  • 227 Views
  • 1 Kudo
  • 1 Contributor