01-07-2018 07:04 PM
Very good point. The locals have been having problems however said they had given up due to being told "Vodafone NZ has no interest to upgrade this cell site" - This is going back quite a while with the data issues where the Hotel I was staying at was saying that Vodafone is incredibly unreliable also forcing me to buy (expensive) WiFi driven off an ADSL connection to get some form of data connection. Up the mountain however data works well (I think there is a COW at the base).
Would be good to see this cell site upgraded to LTE in line with the Spark site a mere 100m away for both the locals / visitors each year.
But anyway, thanks! Is a lesson for me to fight the call centre and get a fault logged the next time around (or post here).
20-07-2018 09:50 AM
We're at Port Albert, west of Wellsford. Our rural broadband has been fluctuating over the last 24 hours. It's normally on 4G, but it's been switching between 3G and 2G - at the moment it's 3G.
Is there a problem with the cell tower (our RBI antenna is pointing west from 639 Wellsford Valley Road)?
Is there somewhere we can see the status of cell towers?
22-07-2018 07:51 AM
Can you please call tech support on 0800-921-021 to get a fault logged for investigation if this is still an issue for you?
If there was a major service impacting fault on a cell site, it would be listed on this page here:
27-07-2018 04:10 PM
We have a similar problem to AShack
RBI B325 modem at Hautere, Otaki. Our rural broadband has been fluctuating over the last 12 hours.
It's normally on 4G, but it's been falling back to 3G.
Is there a problem with the Otaki cell tower
27-07-2018 04:58 PM
It's not showing on https://www.vodafone.co.nz/help/network-status/ - so if you're on Vodafone RBI, you will need to call 0800-921-021 and get a fault logged. If you are with a different ISP for your RBI, then call them, they have direct access to Vodafone network folk.
28-07-2018 09:15 AM - edited 28-07-2018 09:19 AM
Amazingly, our 4G switched on again overnight last night, at least a week after it was downgraded. I did report it to a Vodafone 'ninja' two days ago, who told me to restart the modem and they would call me back - they didn't! Yesterday I called again and they then told me there was an issue with 4G being 'unstable' at the moment, and that the modem would automatically pick it up once it was fixed.
My question is, why isn't there somewhere on this site that you can see these problems? If It's not showing on https://www.vodafone.co.nz/help/network-status/, then where is it? What's the point of wasting everybody's time talking to a 'ninja' for a problem that should be documented somewhere?
28-07-2018 09:59 AM
I have to agree actually, I've called vodafone over the last 3 nights about issues too, and nobody owned up to it. Vodafone, you need to be more transparent to your customers - it is really frustrating being left in the dark, and trying to figure out what's wrong with our modems, antennas etc... Faults happen and we understand that, but you really need to be honest and transparent and report them.
From what I hear, it appears that Vodafone has been having 4G/LTE issues over the last week or two, all over the North Island (maybe South too?), and there was not a single post about it in the mobile network status.
28-07-2018 10:10 AM - edited 28-07-2018 10:11 AM
Absolutely. I spent a long time checking connections, resetting the modem, calling Vodafone, etc. All of this could have been avoided had Vodafone been upfront about the 4G problems. As you say, we all understand that things go wrong from time to time.
Perhaps Vodafone thought that nobody would notice, thereby avoiding the possible financial consequences of recompense for degraded service?
Actually, I might not have thought too much about myself, it except we had a young nephew staying with us, and we couldn't successfully stream anything from the Internet.....
28-07-2018 09:29 PM
16-07-2020 12:15 PM
OK, so with my original post, today is a big day. Whakapapa cell site is getting an upgrade to 4G. This was long overdue, but I'm grateful that our cries have been heard. All the best to the technicians out there, and thank you for listening... 2 years in the making!!!
I'll put champaigne on the ice to celebrate!
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