Vodafone Networks

[sebastianbd]

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@Christopher wrote:

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@gforum wrote:

Not all antennae look the same... Look for these two tall sticks on each side of the roof - about 3m tall - I think. These here are omnidirectional whip antenae in fibreglass enclosures. Similar to what you see on boats with their VHF marine radios. I believe these are tuned to 900MHz and spread radio in all directions, but I'm not an expert just a geek.

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I don't think Vodafone use that type of antenna but I could be wrong... I can see what your talking about I think they must be for CB Radio or something. Can you see a equipment shelter anywhere around the outside og the building? this would indicate that it is indeed a cellsite,

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This is our Vodafone Radio equipment

[gforum]

Just before I left it was 2G only (about 45 minutes ago). I'm up the mountain now, connected to the Knoll Ridge 4G. Will report just before 5pm tonight.

[gforum]

@sebastianbdExcellent ! 3G data now working on all devices I checked, 2d roaming also working. THANK YOU! And thanks for letting me know what the process is, I'll call the number you provided next time if I suspect something's amiss. Ta!

[gforum · Accepted solution]

[sebastianbd]

@gforumyou are welcome seems site just needed a reset

[Nigel]

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@sebastianbd wrote:

@gforumyou are welcome seems site just needed a reset

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Reboot. Handy that - works almost everytime

[michaelmurfy]

I was there a week ago - Had no 3G data, just SMS / Calling. Locals said it is an ongoing issue and most have switched over to Spark because of this.

[sebastianbd]

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@michaelmurfy wrote:

I was there a week ago - Had no 3G data, just SMS / Calling. Locals said it is an ongoing issue and most have switched over to Spark because of this.

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FWIW - It seems any users who have had an issue have not been raising these with Vodafone. - There has not been a single customer ticket logged for this site since 6/09/2016.

[Christopher]

I thought the network had alarms that go off whenever there's a issue? That's what John Reader said...

[sebastianbd]

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@Christopher wrote:

I thought the network had alarms that goe off whenever there's a issue? That's what John Reader said...

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Absolutely.. If something goes wrong alarms are generated -- (that is my job as a NOC Engineer to monitor and manage all Network alarms, the NOC monitors and manages the entire network 24/7 365).

In this instance, the site did not exhibit any alarms. More of a 'performance' issue than a software / hardware issue or something which alarming was configured for.

Obviously there can be ad-hoc cases (very rare) where there is an issue, and no alarms generated, and reliant on customer complaints to identify an issue.