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Paradise email - Two factor authentication emails not coming through

New Poster
Posts: 1
Registered: ‎15-06-2018

Paradise email - Two factor authentication emails not coming through

by AidenKing New Poster
Message 1 of 2 (613 Views)

I had a paradise account which is currently forwarding to my new outlook account.

Emails are coming through to outlook fine, except for ones from a game I play called Fortnite.

 

I have raised a ticket with their comany, Epic Games, but they are notorious for abysmal customer support, often taking weeks before replying to a ticket, let alone working to fix it.

 

Is there anything I can do or check on the Vodafone side to confirm these emails aren't being blocked as spam?

They are likely coming from an "@epicgames.com" address.

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Paradise email - Two factor authentication emails not coming through

by MikeHales Retired Staff
Message 2 of 2 (592 Views)

@AidenKing

Thanks for your post, sorry for the hassle of missing emails.

Could you message me with the details i.e. the address the emails should be coming from then I can ask our email team to check if being caught in the Paradise filters.

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
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