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No network

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Posts: 9
Registered: ‎10-12-2017
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No network

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by sophie4 Starter Poster
Message 1 of 15 (1,254 Views)
There has been no network for 4 hours? Is this being fixed?
Posted from Vodafone 895n
Community Manager
Posts: 3,144
Registered: ‎02-02-2013

Re: No network

by Community Manager Community Manager
Message 2 of 15 (1,252 Views)

@sophie4

Thanks for your post - where are you? 

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎10-12-2017

Re: No network

by sophie4 Starter Poster
Message 3 of 15 (1,248 Views)
Hawera, Taranaki
Posted from Vodafone 895n
Starter Poster
Posts: 9
Registered: ‎10-12-2017

Re: No network

by sophie4 Starter Poster
Message 4 of 15 (1,225 Views)
Any idea, what the problem is?
Posted from Vodafone 895n
Community Manager
Posts: 3,144
Registered: ‎02-02-2013

Re: No network

by Community Manager Community Manager
Message 5 of 15 (1,222 Views)
Apologies no, nothing reported.
Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎10-12-2017

Re: No network

by sophie4 Starter Poster
Message 6 of 15 (1,221 Views)
Werid, so what do I do?
Posted from Vodafone 895n
Community Manager
Posts: 3,144
Registered: ‎02-02-2013

Re: No network

by Community Manager Community Manager
Message 7 of 15 (1,216 Views)
Is it mobile or fixed? I will raise it with the network team in the am.
Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎10-12-2017

Re: No network

by sophie4 Starter Poster
Message 8 of 15 (1,214 Views)
Both mobile's both they no service, emergency calls only.
Posted from Vodafone 895n
Business Ninja Adept
Posts: 1,952
Registered: ‎30-09-2014

Re: No network

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 9 of 15 (1,157 Views)

Is it just your phone (1) phone? Or all Vodafone users in the area are afftected?

 

Have you done any basic troubleshooting (eg, restart phone, try your SIM card in another handset?)

 

Thanks.

NOC Engineer | Vodafone NZ
Business Ninja Adept
Posts: 1,952
Registered: ‎30-09-2014

Re: No network

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 10 of 15 (1,156 Views)

@sophie4Just checked, and there is an outage on cell sites in the area.

NOC Engineer | Vodafone NZ
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