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No network

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Posts: 9
Registered: ‎10-12-2017
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No network

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by sophie4 Starter Poster
Message 1 of 15 (1,393 Views)
There has been no network for 4 hours? Is this being fixed?
Posted from Vodafone 895n
Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: No network

by Retired Staff MikeHales Retired Staff
Message 2 of 15 (1,391 Views)

@sophie4

Thanks for your post - where are you? 

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎10-12-2017

Re: No network

by sophie4 Starter Poster
Message 3 of 15 (1,387 Views)
Hawera, Taranaki
Posted from Vodafone 895n
Starter Poster
Posts: 9
Registered: ‎10-12-2017

Re: No network

by sophie4 Starter Poster
Message 4 of 15 (1,364 Views)
Any idea, what the problem is?
Posted from Vodafone 895n
Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: No network

by Retired Staff MikeHales Retired Staff
Message 5 of 15 (1,361 Views)
Apologies no, nothing reported.
Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎10-12-2017

Re: No network

by sophie4 Starter Poster
Message 6 of 15 (1,360 Views)
Werid, so what do I do?
Posted from Vodafone 895n
Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: No network

by Retired Staff MikeHales Retired Staff
Message 7 of 15 (1,355 Views)
Is it mobile or fixed? I will raise it with the network team in the am.
Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎10-12-2017

Re: No network

by sophie4 Starter Poster
Message 8 of 15 (1,353 Views)
Both mobile's both they no service, emergency calls only.
Posted from Vodafone 895n
Business Ninja Adept
Posts: 1,966
Registered: ‎30-09-2014

Re: No network

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 9 of 15 (1,296 Views)

Is it just your phone (1) phone? Or all Vodafone users in the area are afftected?

 

Have you done any basic troubleshooting (eg, restart phone, try your SIM card in another handset?)

 

Thanks.

NOC Engineer | Vodafone NZ
Business Ninja Adept
Posts: 1,966
Registered: ‎30-09-2014

Re: No network

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 10 of 15 (1,295 Views)

@sophie4Just checked, and there is an outage on cell sites in the area.

NOC Engineer | Vodafone NZ
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