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Hawera Fire complaint

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Registered: ‎10-12-2017
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Hawera Fire complaint

[ Edited ]
by Hawerasub New Poster
Message 1 of 5 (1,045 Views)

Day 3 of no service and bugger all contact to explain where we are at with getting this sorted!!??

Hawera Fire 

Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: Hawera Fire complaint

by Retired Staff MikeHales Retired Staff
Message 2 of 5 (1,040 Views)

Apologies the fire at the cell site is still under investigation. Will update asap.

Product Owner AI & Automated Support
Vodafone New Zealand
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Registered: ‎12-12-2017

Re: Hawera Fire complaint

by CruisingKiwi New Poster
Message 3 of 5 (1,029 Views)

That's a bit of a cavalier answer - the inconvenience to subscribers is significant. And why isn't someone updating the Vodafone site?? Still showing the information - and date - as posted on Sunday when the problem occurred. 

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Posts: 3,178
Registered: ‎01-02-2013

Re: Hawera Fire complaint

by Retired Staff MikeHales Retired Staff
Message 4 of 5 (1,019 Views)

Apologies, we haven't received an update hence the website not changing but I will ask the question of the network teams again.

Product Owner AI & Automated Support
Vodafone New Zealand
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Posts: 3,178
Registered: ‎01-02-2013

Re: Hawera Fire complaint

by Retired Staff MikeHales Retired Staff
Message 5 of 5 (1,145 Views)

@Hawerasub

@CruisingKiwi

 

Apologies for delay. First the good news, connectivity has been restored.

 

And as a bit of background on what the issue and solution were

  • Fire at the site about 4am Sunday required the police, they had to shut off the site from our team while investigating
  • Team worked through Monday 11th, once they could get onsite, to inspect and evaluate fix/replacement required
  • The mains, shelter, equipment and cabling was destroyed, so will need replacing; we had to then rework cabling back to the mains pole so we could put in temp connectivity; and remove the burnt out shelter and equipment, which will need to be replaced
  • The team then got generator-driven connectivity onsite, hence everything working OK again now
  • We will maintain that temp setup while building a full-time replacement.

So, again apologies for the frustration at the loss of connectivity but we did move as quickly as possible to restore, just had a couple of hurdles to get over.

 

Hope the info explains.

 

Cheers

Product Owner AI & Automated Support
Vodafone New Zealand
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