Vodafone Networks

[Hawerasub]

Day 3 of no service and bugger all contact to explain where we are at with getting this sorted!!??

Hawera Fire 

[MikeHales]

Apologies the fire at the cell site is still under investigation. Will update asap.

[CruisingKiwi]

That's a bit of a cavalier answer - the inconvenience to subscribers is significant. And why isn't someone updating the Vodafone site?? Still showing the information - and date - as posted on Sunday when the problem occurred. 

[MikeHales]

Apologies, we haven't received an update hence the website not changing but I will ask the question of the network teams again.

[MikeHales · Accepted solution]

@Hawerasub

@CruisingKiwi

Apologies for delay. First the good news, connectivity has been restored.

And as a bit of background on what the issue and solution were

• Fire at the site about 4am Sunday required the police, they had to shut off the site from our team while investigating
• Team worked through Monday 11th, once they could get onsite, to inspect and evaluate fix/replacement required
• The mains, shelter, equipment and cabling was destroyed, so will need replacing; we had to then rework cabling back to the mains pole so we could put in temp connectivity; and remove the burnt out shelter and equipment, which will need to be replaced
• The team then got generator-driven connectivity onsite, hence everything working OK again now
• We will maintain that temp setup while building a full-time replacement.

So, again apologies for the frustration at the loss of connectivity but we did move as quickly as possible to restore, just had a couple of hurdles to get over.

Hope the info explains.

Cheers