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Flexi Data

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Posts: 5
Registered: ‎18-08-2018
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Flexi Data

by epimana Starter Poster
Message 1 of 8 (1,840 Views)
Hello,

I’m trying to buy more Flexi data, but every time I click on the link through text it doesn’t work. I just recently finished all my data and so I tried to buy more and the link is not working. I’m just wondering is there something wrong with the network?.

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Business Ninja Adept
Posts: 1,979
Registered: ‎30-09-2014

Re: Flexi Data

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 8 (1,836 Views)
What do you mean it doesn’t work ? What happens when you open the link?
NOC Engineer | Vodafone NZ
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Starter Poster
Posts: 5
Registered: ‎18-08-2018

Re: Flexi Data

by epimana Starter Poster
Message 3 of 8 (1,832 Views)
it doesn’t fully load. I have a screen shot of it to show what it looks like every time I click on to the link if that helps.
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Business Ninja Adept
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Registered: ‎30-09-2014

Re: Flexi Data

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 8 (1,827 Views)
Sure. Post it if you’d like.

Things to check :

- you are on mobile data (turned ON) not wifi
- clear your browser cookies and cache
NOC Engineer | Vodafone NZ
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Starter Poster
Posts: 5
Registered: ‎18-08-2018

Re: Flexi Data

by epimana Starter Poster
Message 5 of 8 (1,822 Views)
Yes mobile data was on and cookies and cache are cleared also.
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Re: Flexi Data

by epimana Starter Poster
Message 6 of 8 (1,821 Views)
Still coming up with the same problem
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Business Ninja Adept
Posts: 1,979
Registered: ‎30-09-2014

Re: Flexi Data

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 7 of 8 (1,771 Views)

OK Best to call Vodafone customer service and have them do some basic checking on your account first Smiley Happy

 

0800-921-021.

 

They will also be able to add the data bundle on your behalf..

NOC Engineer | Vodafone NZ
Starter Poster
Posts: 5
Registered: ‎18-08-2018

Re: Flexi Data

by epimana Starter Poster
Message 8 of 8 (1,768 Views)
Ok awesome will do!

Thank you so much for your help and getting back to me.
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