Retired fixed line services & plans

[PeterKivell]

Problem with my Vodafone TV decoder. From time to time my Vodafone decoder (both live and recorded programmes) show a pixel area on the screen. From time to time means every quarter to half an hour. Any help would be appreciated. Photo is attached

attached.

[JessieH]

Hi PeterKivell,

Have you spoken with our TV technical team about this?  It may need to be raised with our contractors to get it replaced but will need to be investigated first.  You can reach this team by calling 0508 888 800 or you can also email our team at onlinecare@vodafone.co.nz and pop your account number in the subject bar as this will need to be investigate properly before raising to our contractors.  

Regards 

Jessie

[AnneliseQuirk]

I've had th issue too as well as green pixelation and have seen 7 different Downer techs, had one decoder swapped out 3 times and I'm still having the issue - they don't seem to be able to pinpoint what's causing it!  Quite frustrating!