Replacement T-Box

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Posts: 22
Registered: ‎05-05-2014
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Replacement T-Box

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by Regular Poster r2b2 Regular Poster
Message 1 of 3 (2,809 Views)

Hi guys


My T-Box hard drive has started making some scrapping noises recently and so I think that perhaps it might be on its way out.


Just wondering whether the new T-Box's being distributed now are new or recycled ones? (I.e. it would be nice to get one with a hard drive that doesn't already have hundreds or thousands of hours on it already)


Also am I right in thinking that there is still no way of preserving your recordings when you move boxes?



Posts: 649
Registered: ‎21-04-2014

Re: Replacement T-Box

by Staff grantt Staff
Message 2 of 3 (2,808 Views)
Please PM me your account number and I will see if there are any issues.

No, you do not nessecarily get a brand new unit. Correct, recordings are not preserved.

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Posts: 22
Registered: ‎05-05-2014

Re: Replacement T-Box

by Regular Poster r2b2 Regular Poster
Message 3 of 3 (3,230 Views)

So thanks to Grant, technician came yesterday and replaced the unit so all good so far.


Looks like I got a new unit as was now branded Vodafone & still has the plastic on the front. (Unless as they are recalled they are getting new faceplates put on them?)


One thing that I've noticed, and I don't know if its just my imagination or not, is that the box seems faster to respond. I'm starting to think that the old box had a critical error happening under the hood and was causing all kinds of things to go awry (random lockups, disk check that takes HOURS to complete, slow UI, etc.)

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